Acceptability, Acceptance and Appropriation

Challenges

In order to overcome usage adoption barriers, two human factors will be investigated in SHERPAM project:

  • The acceptance of the proposed systems by medical professionals (e.g. physicians, nurses, technicians, therapists, care givers).
  • The acceptance of the proposed health and wellbeing systems by patients and related users.

Our challenge in the project is not only to conceive a system based on usability engineering process that will be labelled as a medical device but also to co-design cooperative solutions and tools that will be smoothly integrated in the medical organizational context. 

Achievements

Four phases have been identified to meet these specific challenges:

  • Phase 1: Understanding and specifying the context of use (users, tasks and environment). 
  • Phase 2: Specifying the user’s requirements (user and stakeholder needs), tasks (normal and worst case system use scenarios) and characteristics (user interface).
  • Phase 3: Producing iterative design solutions (formative evaluation to achieve a quality level).
  • Phase 4: Evaluating the design (summative evaluation to evaluate the usability of user interface and successful completion of tasks).

Patient’s representative interview manual, medical professional interview manual and user acceptance survey that have been achieved during the first year of SHERPAM can be sent upon request for project evaluation.

Problems encountered

  • Surveys and interviews insufficient to provide qualitative feedbacks to technical teams.
  • Clinical trials with end users require collaborating to the evaluation process earlier than expected due to CPP proposal submission constraints.

Solution proposed

  • A new proposal was submitted to the management committee of the SHERPAM project to rearrange research engineer contribution in 2016 in order to contribute to the CPP elaboration.
  • Collective meeting with end-users representative and experts (medical professionals) will take place in order to co-design solution.
  • Participation to a sportive contest in 2016 will be organised in order to collect survey data (Journées sportives AFMHRC).

Prospects

Outside the technical point of view, the evaluation of the prototype will be done by answering the following questions:

  • Understanding and specifying the context of use: Who are the end-users and how the SHERPAM system should be developed to contribute to their daily tasks?
  • Identifying users and other stakeholder needs: What should be the benefits for patients and medical professionals and what technology would be needed to fulfil these needs?
  • Specifying user’s requirements: How to obtain evidence that the outcomes of the prototype are useful, effective, efficient, with user satisfaction and without use error?